Privacy Policy

This Privacy Policy explains how Giftsppspecialen ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website and use our products and services.

Information We Collect

We may collect the following types of information:

Information you provide directly – such as your name, email address, phone number, shipping and billing address, order details, and any information you include when contacting us (for example, through forms, email, or support requests).
Payment information – we use third-party payment processors to handle payment card details securely. We do not store full payment card numbers on our systems.
Usage and technical data – including IP address, browser type and version, device identifiers, operating system, pages viewed, time spent on pages, referring/exit pages, and other diagnostic data collected through cookies and similar technologies.
Communications and preferences – including your newsletter subscription preferences, marketing consents, and records of your communications with us.

How We Use Your Information

We use the information we collect for the following purposes:

Providing and operating our services – to process and fulfil your orders, provide customer support, and operate our website.
Customer communication – to respond to your requests and inquiries, send you service-related notifications, and communicate about your orders and account.
Marketing and promotions – to send you newsletters, special offers, and other information about products and services that may be of interest to you, where permitted by law or with your consent.
Analytics and improvements – to analyse how our website is used, understand user behaviour, and improve our products, services, and user experience.
Security and fraud prevention – to protect our website, our business, and our customers against fraud, abuse, and other harmful activity.
Legal compliance – to comply with applicable laws, regulations, and legal processes, and to respond to lawful requests from public authorities.

Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or another region with similar data protection laws, we process your personal information under one or more of the following legal bases:

Performance of a contract – when processing is necessary to provide the services you request, such as completing an order.
Legitimate interests – for our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our website, provided that these interests are not overridden by your rights and interests.
Consent – where you have explicitly consented to a particular type of processing (for example, certain marketing communications or non-essential cookies). You may withdraw your consent at any time.
Legal obligation – when processing is required to comply with legal obligations, such as tax or accounting rules.

Sharing and Disclosure of Information

We may share your information with the following categories of recipients:

Service providers and processors – third-party companies that help us operate our business, such as payment processors, shipping and logistics providers, hosting services, analytics providers, and marketing partners. These parties may only process your personal information according to our instructions and in compliance with this Privacy Policy and applicable law.
Business partners – where necessary to provide our products or services, or where you have otherwise consented.
Legal and regulatory authorities – when we believe disclosure is necessary to comply with a legal obligation, protect our rights or the rights of our customers or others, or investigate fraud or security issues.
Business transfers – in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of that transaction.

Data Security

We use reasonable technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

Right of access – to request confirmation of whether we process your personal information and to obtain a copy of that information.
Right to rectification – to request correction of inaccurate or incomplete personal information.
Right to erasure – to request deletion of your personal information in certain circumstances.
Right to restriction of processing – to request that we restrict the processing of your personal information in certain situations.
Right to data portability – to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
Right to object – to object to processing based on our legitimate interests, including profiling, and to object at any time to processing of your personal information for direct marketing.
Right to withdraw consent – where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those in your country and, in some cases, may not be as protective.

Where required by law, we implement appropriate safeguards (such as standard contractual clauses approved by the European Commission) to ensure that your personal information remains protected when it is transferred internationally.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymise it.

Children's Privacy

Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take steps to remove such information and, if applicable, close the child’s account.

Third-Party Services

We use third-party services that may collect information about your use of our website, including cookies and similar technologies:

Google Ads (conversion tracking and remarketing) – to measure the performance of our advertising campaigns and show relevant ads.
Google Analytics – to collect aggregated information about how visitors use our website and to help us improve our services.
Google Maps API (if used on the site) – to display maps and location-related information.

These third parties process data in accordance with their own privacy policies. We encourage you to review those policies for more information about how they handle your data.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyse usage, and personalise content and advertising. For detailed information about the types of cookies we use and your choices, please see our dedicated Cookies Policy.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make changes, we will revise the "last updated" date at the bottom of this page. The updated Policy will be effective as soon as it is posted on this page, unless otherwise stated.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at help@giftsppspecialen.world.

Last updated: 2025